Does any of them help resolve your issue? Which solution do you prefer to use in app removal task?
If you have other questions about this post, feel free to contact us for help. Back to Homepage Blog Purchase. Decide to uninstall Sophos Anti-Virus from your Mac?
You may be stuck in these: Sophos Anti-Virus cannot be moved to the Trash as it is in use ; Sophos Anti-Virus is corrupted and cannot be uninstalled by normal means; Sophos Anti-Virus components remain on system and are hard to be found… In this removal guide we discuss two feasible solutions to help you uninstall Sophos Anti-Virus for Mac.
Standard Steps to Delete Sophos Anti-Virus from Mac Before you start the uninstallation, always remember to quit target app and stop its background process from running silently, otherwise you will not be able to delete it. Select the process pertaining to Sophos Anti-Virus, and click the X icon. Click Quit button in the pop-up dialog. If the app still fails to quit, try Force Quit. After that, follow the steps below to uninstall Sophos Anti-Virus app itself: Launch Finder, and click Applications in the sidebar to open up the folder.
If prompted, type your admin account password to allow this change. Head to the Finder menu, and then choose Empty the Trash option. Identify the matched items in search results, and delete them to the Trash. Step 2.
Leave a reply Name: Email: Comments:. This will again sort the list of threats.
Applies to: Sophos Home Premium and Free (Mac) If a threat detected is requiring a manual cleanup, it is likely contained on a backup. Sophos Anti-Virus for Mac: How to remove malware For each item labeled ' Clean up manually', select the item in Quarantine Manager and.
If there are any threats for which the action available is listed as 'Restart', restart your Mac to complete the cleanup. Click the Action Available column heading again. If there are any threats for which the action available is 'Clean up', go back to step 4. If not, continue with step If there are any threats for which the action available is 'Clean up manually', this indicates that you must create a custom scan.
Before continuing with the next step, watch the video How to create a custom scan to see a video demonstration on what you will need to do. For each item labeled 'Clean up manually', select the item in Quarantine Manager and make a note of the Path and Filename: In the Manual Cleanup window i. Note the following: If you cannot find a file or folder in the path indicated, ensure the navigation dialog window is selected click a folder in the window , and then press command-shift-.
All hidden files and folders will now be visible. If a folder in the path which you need to navigate has a 'Do not enter' red circle on it, select that folder and click 'Open'. Otherwise, navigate to the folder containing the item detected and click the 'Open' button. In the Options tab, select 'Delete threat' from the drop down menu. Click Done. Click 'Scan Now' to run the scan. If any threats still exist as 'Clean up manually' after performing the custom scan with the Delete option, the files are probably contained on a backup volume or inside an archive. These are not deleted by Sophos, as they probably contain a lot of information you do not wish to delete as well as the detected file.
Some common locations for such files are: E-Mail attachments. I was using Finder, maybe I'm looking in the wrong place. Windows use to have the choice of looking in "hidden files. Don't click on the name, but if you click on the "symbol" beside it, it will tell you where the threat lies.
I still cannot find it though. You probably already knew that. I did locate the "hidden files" options in Finder preferences.
Still to no avail. Please click the threat name above for manual cleanup instructions.
If the file is javasomethingsomething , it's likely in the java cache, which is where Java stores its temp files downloaded from the internet. These files can be deleted with no worries as they're just cache files. Searching for these files with Spotlight won't show anything because Spotlight doesn't index your cache folders by default.
Running locate from the terminal might find it, but that depends on whether the cache file was around the last time the locate index was updated. To answer your other question, cleanup depends on what kind of malware you're dealing with and how it's installed.
For cache files like your instance, deleting is just as effective as "cleaning it up" and is, in fact, the same thing -- not to be confused with putting the item in the trash. For file infectors, cleanup actually removes the malicious code from the infected file.
For multi-part malware, cleanup often cleans up multiple support files as well as deleting the bad files. You don't have to specify the exact location file in the custom scan, part of the path is sufficient indeed anything "higher up" including all of your Mac will work although scanning will take significantly longer. I'm having the same problem.
I have an Imac. I'm running your free Home edition. I've done the following many times. I have gone each threat and they are all "windows" affected. How do I "Select the areas where the remaining threats reside and add these to the Scan Items. Of course a more specific path will decrease the time required for the scan but it won't affect the results unless you just want to some of the threats but not others.
Thank you Christian for your reply, but I still do not see what I need to do to get rid of these threats.
It is not clear to me where I should go or what I should do. I'm sorry that I do not understand your instructions. Do I go to my hard disk and search for the file which by the way I've already done, but without success? I'm missing something. Its obvious to you, but I'm still not getting it. Thanks so much. I did not find the open file, but I clicked done in the expanded menu.
I named the scan in the scam name field as Infected files, but its just a name I thought up.